This return policy applies to linen curtains purchased from this website.
I. Scope of Returns
If you are not satisfied with the received goods, you can apply for a return service under the following conditions:
Goods can be returned within 30 days of receipt. This applies to orders with non-human-caused damage and that meet the return conditions.
II. Return Shipping Information
Shipping Location: Processed centrally from the US warehouse. Returned goods must be sent back to the designated US return address as instructed by customer service (the specific address will be provided by customer service).
III. Order Processing and Logistics Instructions
Order Processing Time: Processed on the same day (within 24 hours of successful payment).
Shipping Time: 2 days for delivery (standard logistics). Logistics time is subject to the actual carrier.
IV. Refund Policy
Refund arrival time: Returned to the original payment method within 3 days after approval.
Refunds will be processed after confirming that the goods meet the return conditions.
In case of abnormalities, the refund time may be slightly delayed.
V. Return Conditions
To ensure a smooth refund, the following conditions must be met:
The goods are in basically good condition and do not affect resale.
Packaging and accessories are complete (if applicable).
Provide valid order information.
VI. Clearance Special Notes
Due to changes in the market environment and continuously increasing operating costs, the merchant has decided to conduct a clearance sale at a loss due to continuous losses.
During the clearance sale, all products still support the normal return process to ensure that consumers’ basic rights are not affected.
To apply for a return, please contact customer service to submit your order information, and we will assist you in completing the subsequent procedures.